Skip to main content

Health Assured: wellbeing support

Access free and confidential counselling 24 hours a day, as well as a wealth of practical and wellbeing support and information.

As an employee at Bath, you and members of your immediate family* can access free and confidential help and advice whenever you need it. Our provider, Health Assured offers access to a team of experienced therapists and advisors 24 hours a day, free of charge.

They provide practical support and information for a wide range of personal and professional issues − ranging from financial advice to bereavement. They also offer a range of wellbeing services to support your emotional health, both at work and at home. This includes access to online CBT support and a personalised wellbeing app.

Health Assured Assistance Programme

An Assistance Programme is a confidential service that provides support and guidance with any personal or professional problems that may affect your overall health and wellbeing.

Health Assured’s Assistance Programme offers:

24/7 confidential support

Your call will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner.

Medical advice

Practical advice, guidance and support from qualified nurses for a wide range of medical related health issues.

Online CBT support

Self-help modules, fact sheets and guidance videos from leading qualified counsellors for a wide range of needs, including anxiety, depression and menopause.

Bereavement support

Advice, guidance, and counselling for grief in bereavement, as well as legal support for grief related legal matters.

Support for debt management, in addition to consumer, property or neighbour disputes that can cause emotional distress.

Life support

Access face to face, telephone, online counselling, life and leadership coaching.

Active care

Effective intervention on the very first day a fit note is received for a stress related absence.

What to expect

However you choose to get in contact, you will speak directly to a counsellor or legal advisor.

What you can use this service for

You can speak to an advisor any time, day or night to talk about any problems you may be experiencing, including:

  • family issues
  • medical information
  • alcohol or drug issues
  • low mood
  • domestic abuse
  • tax information
  • legal information
  • housing concerns
  • consumer issues
  • financial information
  • relationship advice
  • childcare support
  • stress and anxiety
  • retirement
  • bereavement
  • menopause

Counselling sessions

Through Health Assured you can access safe and confidential counselling sessions - both in person and online. Find out more about what you can expect from these sessions.

Wisdom app

Health Assured's Wisdom app is full of wellbeing tools and resources such as meditation, articles, recipes, health checks, podcasts, bite sized tips and more. Wisdom allows you to personalise your homepage so you can access tailored resources and learning materials based on your interests.

Key features include:

  • interactive mood tracker
  • four-week health plans
  • mini health checks
  • breathing techniques

The Live Chat feature allows you to contact a dedicated wellbeing counsellor using live messaging and video calls for in the moment support.

Search for 'Wisdom Health Assured' in your app store and enter the code mha201049 to register.

Get in contact

You can access free and confidential advice 24 hours a day, 365 days a year on a confidential UK based telephone helpline or via the Wisdom app or website.

By phone

Call 0800 028 0199**

Wisdom app

Search for 'Wisdom Health Assured' in your app store and enter the code mha201049 to register.

Online

Further resources to read and share

Access our resources

*Health Assured define immediate family members as spouse/partners and children aged 16 to 24 in full time education, living in the same household.

**If you require support while overseas, you can utilise the service via the Wisdom app or website virtual communication options via Live Chat, Email and Video Call. These will eliminate any costs that may be incurred by calling the 0800 number from another country.