Whether you’re troubleshooting an issue, setting up new software, or reporting an AV problem, our streamlined support options and self-help guides make it easier to get the help you need, when you need it.
Search DDaT's Self-Help Guides to get instant support
The Self-Service Portal offers a selection of user-friendly IT and AV self-help guides, tutorials and troubleshooting to help with many common IT and AV-related tasks and issues that you may encounter. Short URL: go.bath.ac.uk/self-help-guides
To search the guides:
Type a few keywords in the Self-Service Portal search bar to quickly get support topics matching your search criteria.
Alternatively, you can select the 'Self-Help Guides' tile on the menu options to view the full extensive list of self-help guides available which provide step-by-step guidance for topics including:
- Adjusting Teams notification settings
- Changing your university password
- Access specific software packages
- Transferring your teaching timetable to your calendar
- Connecting to a printer or eduroam - and many similar tasks
Our self-help guides provide 24/7 access to help resolve common IT and AV issues instantly. While the DDaT Team is available during our standard support hours, using these guides when possible helps you avoid delays during busy periods, allowing us to remain responsive for when direct support is needed.
DDaT support options
In addition to our self-help guides, you can request specific IT and AV support through the Self-Service Portal.
The DDaT support page has four clear options giving you easy access to:
- Self-help guides: These step-by-step guides give staff and students access to self-service support, troubleshooting instructions, tutorials, and FAQ answers for many common IT and AV tasks.
- Report an issue: Reporting an audiovisual, information technology, device, software, hardware or network issue.
- My requests: View your support requests, track resolution progress, or add new info
- Request something: Request new hardware, software, account setup, access permissions or any other IT, AV and event services that you need
The support page has been designed to streamline the process for staff and students to request assistance and track the status of their open support requests.