Whether you're troubleshooting common issues, setting up new software, or wanting to report an AV issue, our simplified support options and self-help guides will make it easier to access help when you need it.
Search DDaT's Self-Help Guides to get instant support
The Self-Service Portal now offers a selection of user-friendly IT and AV self-help guides, tutorials and troubleshooting to help with many common IT and AV-related tasks and issues that you may encounter. Short URL: go.bath.ac.uk/self-help-guides
To search the guides:
Type a few keywords in the Self-Service Portal search bar to quickly get support topics matching your search criteria.
Alternatively, you can select the 'Self-Help Guides' tile on the menu options to view the full extensive list of self-help guides available which provide step-by-step guidance for topics including:
- Adjusting Teams notification settings
- Changing your university password
- Access specific software packages
- Transferring your teaching timetable to your calendar
- Connecting to a printer or eduroam - and many similar tasks
Using our self-help guides means that you can gain instant access to the help and assistance that you need for resolving common IT and AV issues, 24 hrs a day, 365 days a year. The DDaT Team is still here to provide help when you need it during normal service hours, but by using our self-help guides as much as possible, you can avoid delays when our team is busy and help us ensure that we remain responsive when you need us.
Simplified DDaT support options
Alongside creating our self-help guides, we have also simplified how you request specific IT and AV support via the Self-Service Portal.
The DDaT support page now has four clear options giving you easy access to:
- Self-help guides: Step-by-step guides that give staff and students access to self-service support, troubleshooting instructions, tutorials and FAQ answers for many common IT & AV tasks.
- Report an issue: Reporting an audio visual, information technology, device, software, hardware or network issue.
- My requests: View your support requests, track resolution progress, or add new info
- Request something: Request new hardware, software, account setup, access permissions or any other IT, AV and event services that you need
This improved user journey aims to make it easier for staff and students to request support and track the status of open support requests, while also better aligning with best practice of the ITIL (Information Technology Infrastructure Library) framework.
These changes are part of the DDaT Evolution Project within the University’s Digital Transformation Programme and have been developed and delivered in collaboration with the Application Support Team. You can find out more information and keep up to date on which services are changing and when via the DDaT Service Changes webpage.
Your views and feedback
We welcome your feedback on DDaT’s support services - and suggestions for improvements. Share your thoughts.