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Health Assured: wellbeing support

Access free and confidential counselling 24 hours a day, as well as a wealth of practical and wellbeing support and information.

As an employee at Bath, you and members of your immediate family* can access free and confidential help and advice whenever you need it. Our new provider, Health Assured offers access to a team of experienced therapists and advisors 24 hours a day, free of charge.

They provide practical support and information for a wide range of personal and professional issues − ranging from financial advice to bereavement. They also offer a range of wellbeing services to support your emotional health, both at work and at home. This includes access to online CBT support and a personalised wellbeing app.

Health Assured Assistance Programme

An Assistance Programme is a confidential service that provides support and guidance with any personal or professional problems that may affect your overall health and wellbeing.

Health Assured’s Assistance Programme offers:

Life Support

Access face to face, telephone, online counselling, life and leadership coaching.

Support for debt management, in addition to consumer, property or neighbour disputes that can cause emotional distress.

Bereavement Support

Advice, guidance, and counselling for grief in bereavement, as well as legal support for grief related legal matters.

Online CBT Support

Self-help modules, fact sheets and guidance videos from leading qualified counsellors for a wide range of needs, including anxiety, depression and menopause.

Medical Information

Practical advice, guidance and support from qualified nurses for a wide range of medical related health issues.

Active Care

Effective intervention on the very first day a fit note is received for a stress related absence.

What can I use this service for?

You can call the helpline any time, day or night to speak to an advisor about any problems you may be experiencing, including:

  • family issues
  • medical information
  • alcohol or drug issues
  • low mood
  • consumer issues
  • financial information
  • relationship advice
  • childcare support
  • domestic abuse
  • tax information
  • legal information
  • housing concerns
  • stress & anxiety
  • retirement
  • bereavement

24/7 confidential support

Your call will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner.

Health Assured app

As a University employee, you’ll also have access to Health Assured’s Wisdom app.

The app provides confidential access to wellbeing fact sheets, videos, self-help programmes and much more. Wisdom allows you to personalise your homepage so you can access tailored resources and learning materials based on your interests.

App features

  • interactive mood tracker
  • four-week health plans
  • mini health checks
  • breathing techniques

Live Chat

The Live Chat feature allows you to contact a dedicated wellbeing counsellor using live messaging and video calls.

Sign up to the app

Search for 'Wisdom Health Assured' in your app store.

Enter the code: mha201049 to register.

Get in contact

Access free and confidential advice 24 hours a day, 365 days a year on a confidential UK based telephone helpline.

Further resources to read and share

Access our resources

*Health Assured define immediate family members as spouse/partners and children aged 16 to 24 in full time education, living in the same household.

**If you require support while overseas, you can utilise the service via the Wisdom app or website virtual communication options via Live Chat, Email and Video Call. These will eliminate any costs that may be incurred by calling the 0800 number from another country.