Before setting up your device or printing, make sure you connect to the eduroam Wi-Fi network or you connect to the VPN.

Installing the printer client software

1. Download ‘PaperCut Print Deploy Client (macOS)’ from Secure Downloads.
2. Open pc-print-deploy-client[smps3-pas.campus.bath.ac.uk].dmg.
3. Double-click ‘PaperCut Print Deploy Client.pkg’ and continue to install.
4. Sign in to the PaperCut Print Deploy Client with your University username, like abc1, and password.
5. The PaperCut Print Deploy Client will automatically install the 'Print 1' and 'Print 2' print queues.

Setting your default printer

1. Open ‘System Settings’.
2. Select ‘Printers & Scanners’.
3. Select either ‘Print 1’ or ‘Print 2’ from the ‘Default printer’ dropdown menu.

Print settings

The University's default setting for all printing is black and white, double-sided.

If you want to change this, you'll need to edit the settings in your print window before you submit your printing job.

If your print job says 'Hold for Authentication'

If you see 'Hold for Authentication' on your print job in the print queue on your Mac, it is likely that your password was recently changed or entered incorrectly, and the old or incorrect password is stored in your Apple Keychain.

When this occurs, the built-in Mac printing system will hold your print jobs in the local queue on your computer and wait for you to re-authenticate to the campus printing system.

Re-enter your password

1. Click on the 'refresh' icon for your print job in Print Centre in the bottom dock bar.
   
2. If the print job has a status of 'Hold for Authentication', click on the circular arrow on the far right to retry the print job.
   
3. Enter your University of Bath username, like abc1, and password. Check 'Remember this password in my keychain' so that you do not have to enter it every time you print in the future. Click OK.

Remove saved password for PaperCut

If this did not resolve the issue, you might need to remove your saved password for PaperCut.

1. Click on Spotlight search in the top right of your screen and type in 'Keychain Access' to open the Keychain Access application.
2. Click in the search field within the Keychain Access application and search for 'Print1 and Print2' to find any saved items related to PaperCut printing. Select the items found. 
3. Right-click 'Print1' and 'Print2' in Keychain and Delete.
4. Re-submit a print job and follow the steps above.