If you use a University-managed Mac, follow these instructions to install the PaperCut Print Deploy Client software and set up your computer to use printers on the University network.

Installing the printer client software

1. Open the Self Service application on your Mac.
2. Select 'Setup' under 'University Print Service (PaperCut)'.
3. Wait for the setup to complete.
4. Select the green printer icon in the menu bar.
5. Select 'View My Printers'.
6. The PaperCut Print Deploy Client will open. Enter your University username, like abc1, and password and click on 'Sign in and add printers'.
7. The printers will start installing. When the printers have successfully installed, you are ready to start printing.

Setting your default printer

1. Open ‘System Settings’.
2. Select ‘Printers & Scanners’.
3. Select either ‘Print 1’ or ‘Print 2’ from the ‘Default printer’ dropdown menu.

Print settings

The University's default setting for all printing is black and white, double-sided.

If you want to change this, you'll need to edit the settings in your print window before you submit your printing job.

If your print job says 'Hold for Authentication'

If you see 'Hold for Authentication' on your print job in the print queue on your Mac, it is likely that your password was recently changed or entered incorrectly, and the old or incorrect password is stored in your Apple Keychain.

When this occurs, the built-in Mac printing system will hold your print jobs in the local queue on your computer and wait for you to re-authenticate to the campus printing system.

Re-enter your password

1. Click on the 'refresh' icon for your print job in Print Centre in the bottom dock bar.
   
2. If the print job has a status of 'Hold for Authentication', click on the circular arrow on the far right to retry the print job.
   
3. Enter your University username, like abc1, and password. Check 'Remember this password in my keychain' so that you do not have to enter it every time you print in the future. Click OK.

Remove saved password for PaperCut

If this did not resolve the issue, you might need to remove your saved password for PaperCut.

1. Click on Spotlight search in the top right of your screen and type in 'Keychain Access' to open the Keychain Access application.
2. Click in the search field within the Keychain Access application and search for 'Print1 and Print2' to find any saved items related to PaperCut printing. Select the items found. 
3. Right-click 'Print1' and 'Print2' in Keychain and Delete.
4. Re-submit a print job and follow the steps above.