If you are feeling worried or upset about anything, the Student Support Advice Team is here to support you. We provide practical support and advice and can help you access a range of services. We will ensure you get the right help from the right people to meet the challenges that life brings.
Our Wellbeing A-Z guides are a helpful place to start if you’re looking for information or support. They cover many common student concerns and provide practical advice and links to trusted resources you can use straight away. If you’d like to talk things through or need more support, our teams are here to help.
What we can help with
The Student Support Advice Team can support with:
- adjusting to university life
- feeling lonely or unsure about friends
- problems in relationships with family, friends or partners
- feeling stressed, anxious, depressed or experiencing panic
- concerns for a friend
We can also help you access further support for more complex issues like:
- coming to terms with bereavement or difficult things in the past
- troubles with eating, self-harm or feeling suicidal
- difficulties with confidence or low self-esteem
- sexual assault and any forms of harassment or discrimination, including via referral to our Sexual Violence and Domestic Abuse Response Service
- sexual health advice
If you have a problem and you’re not sure where to go in the University, come in to see us and we will point you in the right direction
How to see a Student Support Advisor
Complete our Student Support form
You can fill in our Student Support form to tell us a bit more about your situation and self-refer for support. Once we have your details, we will let you know the best next step, whether that is dropping in to see a Student Support Advisor or linking you with one of our specialist teams. We will also send you useful resources that you can access straight away to help you right at that moment.
Visit us in person
Our advisors are available for you Monday to Friday, 9am-4.30pm at the 4 West Roper Centre.
You can just drop in and see us, no appointment is needed. You might have to wait during peak times, and occasionally if we are really busy we might ask you to come back later. Don't worry, we will take your details and direct you to other available support options in the meantime.
During University closure periods the Centre remains closed and our Advisors are not available, but other support is available.
Remote support
If you are on placement or unable to make it to campus we can offer a limited amount of advice sessions via Teams or by phone. These sessions are not pre-bookable, and we will correspond with you to advise what time we might call you on the day when you seek support.
To request remote support you can call us on 01225 383838 or email studentsupport@bath.ac.uk. We will aim to respond within 24 hours or the next working day.
What to expect from a session with a Student Support Advisor
You will meet with one of our Advisors in a private and comfortable space.
We will discuss the support options that are most likely to meet your needs and agree a plan with you to help you move forward. This could include:
- providing you with advice and guidance
- helping you to develop a plan for how to deal with your situation
- exploring self-help resources, such as apps, websites or books
- helping you sign up for one of our workshops or courses
- helping you to access the right support for your needs as soon as possible from specialist support services outside of the University
- referring you to work with a Mental Health and Wellbeing Practitioner, Counsellor or another support service within the University specific to your need
Out of hours support
You can always access support, even at the times when our Student Support Advisors are not available.
Our Wellbeing A-Z provides easy-to-follow guides on a wide range of wellbeing topics, with practical steps you can try right now, plus trusted resources to explore.
If you are struggling and need advice, support, or just somebody to talk to, professional help is also available 24/7 from our free, confidential support line Be Well- Talk Now. Students can contact a trained adviser by phone from anywhere in the world.
To understand which university and local services you can access visit our Wellbeing support out of hours webpage.
Emergency support
If you need to talk to somebody urgently about your, or a friend's or student's, wellbeing call one of the helplines listed in the urgent or emergency wellbeing support guide.
In cases of overdose and serious injury through self-harm you must seek immediate medical help by calling 999, even if you or the person you are with feel well, because the effects of an overdose can be delayed by hours (or even days) and can be fatal.