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Request help with cleaning and portering

The cleaning and portering team is part of Campus Services. Our team can help with cleaning issues, bespoke cleans and help move items on campus for you.

Our standard cleaning service

As part of our standard service, we:

  • Remove waste
  • Clean floors
  • Carry out general cleans
  • Help with spills and other hazardous materials

Frequency of cleans

Area Frequency
Toilets Daily
Staff kitchens Weekly
Corridors Twice a week
Offices Weekly
Lecture theatres and classrooms Daily
Meeting rooms Weekly
Stairs Weekly
Labs Varies according to individual arrangements

Bespoke cleaning services

Alongside daily regular cleaning, our team also provides bespoke cleans. This includes cleaning for:

  • Extra requirements beyond the standard service level agreement
  • After an emergency or unexpected incident
  • Industrial carpet cleaning
  • Upholstery cleaning
  • Additional deep cleaning
  • Cleaning of workshops and laboratories
  • Windows we can reach. If the windows are out of reach, you need to use a window cleaning company with specialist equipment. You are responsible for arranging and paying for this service.

These extra cleans are chargeable.

How to book a bespoke clean

Email the Cleaning Operations team with details of your request.

Once the team respond with a quote, you can use Agresso to place your order using the code P-XRA-600.

Standard porterage

Our standard service includes:

  • the delivery and transportation of small items
  • small office moves
  • moving furniture across campus
  • room set up

Bespoke porterage

If you require extra portering beyond the standard service, contact the Cleaner Porter Facilities Operations team.

Include the details of your request so the team can quote you a cost, which can be agreed before raising an internal order request.

Make a cleaning or portering request

Make a request using Topdesk

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