Getting IT or AV support and advice
You can get help with your IT & AV issues online, by phone or in person.
Audio Visual Services & Event Support
Find out how to get AV help, request support for corporate events, or report an issue in teaching spaces.
AV Support
Get IT or AV support and advice and report issues with equipment
Report an IT or AV issue in a teaching room
Report any issues with IT or AV equipment in teaching rooms
Report an fault with a building (including clocks)
Find out how to contact Campus Infrastructure to report a building fault
Using IT & AV equipment in learning spaces - book your training space now
Training sessions for semester two are now available to book. These sessions cover how to use equipment in teaching spaces effectively.
Audio Visual Guide - for teaching rooms and small theatres
Learn how to use AV equipment in teaching rooms and small theatre spaces with a capacity of up to 100 people, such as 1WN3.10 and 8W3.14
Audio Visual Guide - large lecture theatres
Learn how to use AV equipment in large lecture theatres with a capacity of over 100 people, such as University Hall or 3WN 2.1
Event Support
Request IT or AV support for events held on campus or remotely
On campus events
Find out how to request support for on-campus events
Remote Event Support
Find out how to access support for remote events
Video Conferencing Booking
Find out how to book Video Conferencing facilities
Services
Discover the audio-visual services offered at the University, including those provided by other departments.
Video Conferencing Booking
Find out how to book Video Conferencing facilities
Lecture recording using Panopto
Panopto can be used in GTA (General Teaching Area) rooms to capture lectures and other classroom activities.
Using Equipment in Learning Spaces
Guidance on equipment and its usage in learning spaces
Using IT & AV equipment in learning spaces - book your training space now
Training sessions for semester two are now available to book. These sessions cover how to use equipment in teaching spaces effectively.
Equipment in General Teaching Areas
Discover the range of equipment available in our teaching spaces.
Request additional equipment for teaching or events
Our team will offer guidance to ensure you get the equipment you need.
Request a flip chart from Cleaning & Portering Services
Flipcharts are available from Cleaning and Portering Services, which you can request via the Self-Service Portal.
Request for non-routine whiteboard cleaning
For whiteboards that are unusable due to permanent markers or other exceptional issues, use this link to request cleaning services.
Charging and Policies
Explore our conditions, charges and policies.
IT & AV Support: Conditions and Charges for Live Events
Find out when charges apply for IT & AV Support for Live Events
University staff and student Audio Visual recording consent forms
You must fill out an Audio Visual consent form before you perform or present any content at the University that will be filmed.
About Us
IT & AV support and services are provided by three teams:
IT & AV Support Desk
1st point of contact for University staff & students, handling all queries & requests
Standard Support
IT & AV support for University spaces, including DDaT-managed devices & equipment
Learning & Events Technology
Specialised third-line support for AV equipment. Supports major University events & conferences. Planning, design & replacement of equipment and basic Panopto support